Retail Manager

  • Sturt Street

UFS Healthcare is offering a unique opportunity for an experienced Retail Manager to join the team at the Sturt St Pharmacy on a full-time basis. This newly created role will manage the store's front of house operations in this dynamic location.

About UFS Healthcare
UFS Healthcare is a not-for-profit healthcare company committed to empowering more people to live longer, healthier lives. Established in 1880, we have been operating health services for over 142 years. As a mutual organisation owned by our members, we invest our profits back into the business for the benefit of more than 100,000 members, as well as our patients, customers, and the wider community. 

Headquartered in Ballarat, we:

  • operate 19 pharmacies across the western region of Victoria delivering health services beyond dispensing
  • offer a range of services through our three medical centres
  • provide non-emergency medical care, free of charge to our local community through the Ballarat Priority Primary Care Centre (PPCC)
  • operate Supercare Nursing Services across Victoria, providing after-hours nursing services to the communities we serve.

Our collective vision for the next ten years is to be a leading partner in connecting more people to high quality, integrated healthcare across our regions. We believe UFS is uniquely placed to deliver on this vision, which will see us expand and diversify the health services that we offer, both in Ballarat and across our regions to improve access for more people to high quality, personalised and affordable healthcare.

The role
Working in collaboration with the Pharmacy Manager you will drive sales and profit growth, inspire innovation and work strategically to plan business opportunities, to ensure store and company objectives are achieved. You will manage, motivate, and lead the team to deliver the highest level of personalised customer service with a strong focus on continuous improvement within the pharmacy. You will harness technology to drive efficiencies in processes and productivity.

Your responsibilities will include:

  • With an influential leadership style build a dynamic culture of exceptional customer service within your team.
  • Maintain a high level of team morale whilst ensuring high standards in customer service and productivity are achieved.
  • Lead the UFS vision, strategy, and values with the team and across the organisation.
  • Provide an exceptional in store customer experience through strong leadership of service across the store to drive sales and profit growth.
  • Participate in strategic planning and other business management initiatives in conjunction with the Pharmacy Manager and Senior Management team
  • Ensure day to day store operations and tasks are attended to in a timely manner.
  • Monitor and control inventory levels and inventory management.
  • Monitor and control productivity and efficiency of the hire department
  • Be the go-to person in your store for software and systems.
  • Provide training, support and troubleshooting across the Microsoft Suite, Point of Sales, Rostering and HR Management Systems
  • Drive innovation and change within the business unit.
  • Work with the Health Services and Merchandising staff to identify and drive existing and new healthcare products and opportunities.
  • Work collaboratively with the Head of Marketing to develop, promote, and coordinate functions/events/activities held within the pharmacy.
  • Harness new technologies and new ways of working to drive innovation, efficiency, and productivity across all functions
  • Work with the Pharmacy Manager to review and refine pharmacy processes and procedures to improve staff efficiency and productivity.
  • In conjunction with the Pharmacy Manager and Pharmacy Operations Manager develop budgets and targets for all areas of the pharmacy.

About you


  • Previous management experience in a pharmacy retail environment
  • Strong business acumen
  • Experience leading a large team of 20+ staff. Extended hours roster management would be desirable
  • Leadership and people management experience and skills
  • Proven track record of building and increasing sales and profits
  • Proven ability to liaise with key stakeholders and management.
  • Resilient and adaptable, showing an ability to embrace and drive change.
  • Strong IT competency and proven ability to train and develop staff to leverage IT efficiencies and opportunities within the pharmacy.
  • High level of capability for utilising Point of Sales systems for inventory, financial and reporting purposes
  • Prior experience utilising Rostering and HR Management systems to maximise team capabilities, engagement, and productivity
  • Demonstrated integrity, and an understanding of, and commitment to, the purpose and guiding principles of UFS

Experience in Pharmacy or health related sectors is a mandatory requirement.

Click here for the position description.

For further information please contact Senior People & Culture Business Partner, Lucy Finch on:
Please note: You must be fully vaccinated against COVID-19 (including boosters) and have the right to live and work in Australia to apply for this position.