Medical Call Centre Lead

  • Sebastopol

UFS Healthcare is seeking an exceptional leader to lead the team in our dedicated Phone Hub, located at UFS Sebastopol Medical Centre in Ballarat. This Phone Hub manages incoming calls for our Medical Centres.

About UFS Healthcare
UFS Healthcare is a not-for-profit healthcare company committed to empowering more people to live longer, healthier lives. Established in 1880, we have been operating health services for over 140 years. As a mutual organisation owned by our members, we invest our profits back into the business for the benefit of more than 100,000 members, as well as our patients, customers, and the wider community. 

Headquartered in Ballarat, we:

  • operate 19 pharmacies across the western region of Victoria delivering health services beyond dispensing
  • offer a range of services through our three medical centres
  • provide non-emergency medical care, free of charge to our local community through the Ballarat Priority Primary Care Centre (PPCC)
  • operate Supercare Nursing Services across Victoria, providing after-hours nursing services to the communities we serve.

Our collective vision for the next ten years is to be a leading partner in connecting more people to high quality, integrated healthcare across our regions. We believe UFS is uniquely placed to deliver on this vision, which will see us expand and diversify the health services that we offer, both in Ballarat and across our regions to improve access for more people to high quality, personalised and affordable healthcare.

The role
Full time shifts from Monday to Friday. Located in Sebastopol.

Your responsibilities will include

  • Lead and manage the Phone Hub team
  • Ensure services are delivered in accordance to agreed standards, guidelines, and procedures
  • Manage rostering and reporting
  • Support with answering calls
  • Assisting patients
  • Oversee all other functions of the Phone Hub including administrative tasks

About you


  • Excellent communication skills
  • Previous experience leading a small team
  • Previous experience in the medical industry
  • Highly organised
  • Positive attitude and excellent customer service skills
  • Demonstrated integrity, and commitment to the purpose and guiding principles of UFS.

  • A sound understanding of the general practice sector   

Click here for position description

To apply, submit resume and covering letter outlining your interest in either a Full time or Part time position and your available days.

For further information please contact People & Culture Business Partner, Sarah Rudd on:

(03) 5327 7743 or via email:

Please note: You must be fully vaccinated against COVID-19 (including boosters) and have the right to live and work in Australia to apply for this position.